Port Adelaide Auto Repairs is a Family Owned & Operated business. Conveniently located in the heart of Port Adelaide, next to the Trinity Medical Centre. Port Adelaide Auto Repairs is a Premium Repco authorised service centre, an RAA approved workshop, a member of the Australian Automotive Aftermarket Association, an MTA member as well as many other industry associations, ensuring Port Adelaide Auto Repairs are at the forefront of the industry.

Our team are committed to ensuring we always deliver outstanding service and workmanship while striving for continuous improvement.

What we are looking for:

• An individual with Honest and friendly nature.
• Excellent time management skills and can prioritise tasks to meet deadlines.
• Customer focus at all times;
• An individual that is process oriented.
• Excellent communication skills – both written and verbal with solid IT capabilities.
• Self-motivation and ability to work in a fast-paced team environment.
• Positive attitude and strong listening skills.
• Someone who is comfortable liaising with customers and mechanics.
• Strong critical thinking skills.
• Ability to multi-task

What the role entails:

• Manage customer service enquiries via phone and in person, serving as the first point of contact with customers to promote quality customer service;
• Build a rapport and relationship with customer.
• Relate with customers to find out their exact needs;
• Advise customers of best course of action regarding service and repairs for their vehicle;
• Create repair estimates, book in vehicles for service; order and check parts;
• Arrange transport for incoming parts.
• Receiving and allocating incoming parts.
• Inventory control including parts returns.
• Data entry.
• Arranging courtesy vehicles check in/out with customers.
• Arranging the collection and delivery of vehicles.
• Consistently liaise between the customer and the workshop, keeping the customer updated with progress and ensuring a smooth process from beginning to end;
• Follow procedures.
• Document faults, diagnostic work carried out and any other information in the management system in order to have an accurate record of work completed;
• Prepare and present invoices to customers, including the processing of cash/credit transactions;
• Liaise with management to ensure targets are achieved.
• Assist Admin Manager, as necessary.

What Port Adelaide Auto Repairs offer:

• Comprehensive position training provided.
• Ongoing development and support.
• A dedicated team culture and fun working environment.
• Remuneration commensurate with ability.
• Stable work environment.
• Personal development opportunities

The position is available from 5 days per week (full time) and the hours are 8am to 5:30pm, Monday to Friday (no weekends or public holidays).

Applications will be treated in confidence and should be forwarded with a cover letter and current resume to Graham Tickner via seek here or in person at our Port Adelaide workshop.

Please note that we are unable to offer a working visa for this role, so please only apply if you have Australian working rights.